Shipping Policy

PLEASE CHECK YOUR CUSTOM INFORMATION CAREFULLY (WE HAVE RECEIVED MANY ORDERS WITHOUT IT) & BE KNOWN THAT we only accept shipments to a valid street address.

We process orders between Monday and Friday. Orders will usually be processed within 5-7 business days of ordering and shipped within one day of processing. Please note that we don’t ship on weekends.

Please refer to our estimated production and shipping time

*Please note that these are estimated delivery times only, therefore our store is not guaranteeing delivery dates.

 

INCORRECT ADDRESS
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel

PROCESSING AND SHIPPING TIMES

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:

98% of our packages usually arrives at destination address earlier than the estimated timeline.

All items offered are personalized so our products are printed on demand. This means that we print the item/s just for you after receiving your order and payment!

We process orders on business days from Monday to Friday EST, excluding holidays.

Please refer to our estimated time frames for different types of products as below:

Unit: Business Days

 

For All-Over-Print products (3D products) the production time and shipping time will be longer, about 2-4 weeks. Please refer HERE for more detail information.

Shipping method:

  • Standard Shipping: Estimated shipping time as above table.
  • Insurance Shipping (Lost, Stolen, Defective, etc.): Standard shipping + Insurance.
  • Expedited Shipping: Express DHL takes faster (7-10 business days shipping after processing) for selected products and we will try our best to expand the options.

Shipping carriers:

  • First shipping carrier (from the U.S): UPS, USPS, DHL, FEDEX
  • Second shipping carrier (if any): Domestic delivery: USPS – International delivery: Local Post

 

Order tracking:

  • You will receive a confirmation email with a tracking number and a tracking link so that you can follow up your order all the way home!
  • Please allow 1-3 days for the carrier to scan your package into their system if the tracking number we send you has not been updated.
  • The shipping time is estimated as in the table above, please note that the process may be delayed, an issue usually only happens when your tracking number has not been updated for over 10-14 business days.

Note:

  • It takes 5-7 days for tracking information to become available on system. Please wait for a few days then you can track it.
  • Due to Covid-19 situation, the delivery time is affected and may take 14-18 days longer than normal.

Customer contact 24/7
Phone :
Mail : [email protected]
Address : 5720 Woodside Ave, Queens, North Dakota, United States